SocialHaven Support

A: SocialHaven is an entertainment app that helps you simulate incoming phone calls. It's designed to help you gracefully exit awkward social situations or practice phone conversations. The app creates a realistic fake call interface that looks like an actual incoming call.

A: SocialHaven offers 3 free uses for new users. After that, you can unlock unlimited usage with a one-time purchase of $2.99 USD. No subscriptions, no recurring fees!

A: No. SocialHaven is a simulation tool. It does NOT:

• Make or receive actual calls
• Connect to phone networks
• Dial any numbers
• Communicate with anyone

All "calls" are entirely simulated on your device for entertainment purposes.

A: Absolutely! SocialHaven:

• ✅ Does NOT collect any personal data
• ✅ Does NOT upload anything to the internet
• ✅ Stores all data locally on your device
• ✅ Does NOT track your usage or behavior

See our Privacy Policy for full details.

A:

1. Open SocialHaven
2. After using your 3 free trials, you'll see the purchase screen
3. Tap "Unlock Full Version" ($2.99)
4. Complete payment through Apple's App Store
5. Enjoy unlimited fake calls!

A: If you've already purchased the full version but lost access:

1. Open SocialHaven
2. Go to the subscription/purchase screen
3. Tap "Restore Purchase"
4. Wait for verification (requires internet connection)
5. Your full version access will be restored

Note: Restore works across all your devices using the same Apple ID.

A: Refund requests are handled by Apple directly. To request a refund:

1. Visit Apple's Report a Problem page
2. Sign in with your Apple ID
3. Find your SocialHaven purchase
4. Select "Request a Refund"
5. Choose a reason and submit

Refunds are subject to Apple's policies and may be granted for:

• Technical issues preventing app use
• Accidental purchases (within 14 days)

A: There are three ways:

1. Manual Trigger (Instant)

• Open the app
• Configure your fake call (name, number, background, etc.)
• Tap "Trigger Fake Call Now"
• The fake call will appear immediately

2. Scheduled Trigger (Delayed)

• Open the app
• Tap "Schedule Call"
• Choose when you want the call to arrive
• Lock your screen and wait
• The call will appear at the scheduled time

3. Quick Shortcut (iOS Back Tap or Siri)

• Set up a Siri Shortcut for SocialHaven
• Enable "Back Tap" in iOS Settings > Accessibility
• Triple-tap the back of your iPhone
• Instant fake call appears!

A:

1. Open SocialHaven and complete the setup guide
2. Open iOS Settings app
3. Go to Accessibility > Touch > Back Tap
4. Choose Triple Tap
5. Scroll down and select SocialHaven (or "Trigger Fake Call")
6. Done! Now triple-tap the back of your iPhone to trigger a call

Note: This feature requires iOS 14 or later and works on iPhone 8 and newer.

A: Presets are saved fake call configurations. You can save up to 10 presets with different:

• Caller names (e.g., "Boss", "Mom", "Friend")
• Phone numbers
• Background images
• Ringtones

This lets you quickly switch between different fake call scenarios!

A: No. SocialHaven:

• Does NOT collect any analytics
• Does NOT use tracking pixels
• Does NOT share data with third parties
• Does NOT access your contacts, location, or browsing history

A: All your data (settings, photos, audio files) is stored locally on your iPhone in the app's private storage. It never leaves your device.

A: All your data (presets, imported photos, audio) is permanently deleted. However, your purchase is tied to your Apple ID, so you can:

1. Reinstall SocialHaven
2. Tap "Restore Purchase"
3. Regain full access (but you'll need to reconfigure your presets)

A: Yes, SocialHaven itself is legal. However, how you use it matters:

✅ Legal Uses:

• Entertainment and harmless pranks
• Practicing phone conversation skills
• Relieving social anxiety in awkward situations